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Privacy Notice – Eyelegance Optometrists
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Privacy Notice

Eyelegance is committed to protecting the User’s privacy. This privacy policy explains the manner in which Eyelegance shall collect, use, maintain and discloses client/ User information as well as what the User’s access rights to the information and/or data are.

Personal identification information

Eyelegance may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit the website, complete any online form, and in connection with other activities, services, features or resources Eyelegance makes available on the website.

Information that a user may provide:

When a User logs a query or conducts an online purchase or through the ongoing use of the website, the acknowledge and agree that Eyelegance may collect information from the User, including but not limited to one or more of the following fields:

  • Personal details such as name, surname, gender;
  • Contact details, such as email address and contact number;
  • Preferences with respect to the use of website.

Collecting of service-related information

The following types of information are collected in the background through the User’s use of the website:

  • System data relating to the User’s device or internet connection, such as the User’s device’s operating system, browser or IP address;
  • Usage data regarding the User’s use of the website; and
  • Analytics data in aggregate and anonymous format via third party tracking services such as Google Analytics.

Cookies policy

Eyelegance’s website may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. A cookie is a small text file stored by the User’s browser (for instance, Internet Explorer or Chrome) on the User’s computer or mobile device. Eyelegance uses cookies to authenticate returning clients and to prevent fraudulent use of User accounts. Cookies can be disabled in the browser settings, but if a User disables them they will not be able to fully utilise the Eyelegance website or some parts of the website may not function properly.

Security and protection of information

The User’s user and System Data are private and confidential and are treated as such. Eyelegance takes all reasonable steps to secure and protect your data during hosting and transmission and to ensure that your information is handled in accordance with the Terms.

However, it is possible for Internet-based communications to be intercepted or servers to be hacked. Eyelegance will not be responsible for any damages the User or any third party may suffer as a result of the hosting or transmission of confidential or disclosed information that the User make to Eyelegance through the Internet, or that the User expressly or implicitly authorises Eyelegance to make, or for any errors or any changes made to any transmitted information.

To ensure acquaintance with and awareness of the privacy measures and policies of Eyelegance, the User is urged to take care to read and understand the underlying privacy clauses incorporated in these Terms.

Using and Sharing of information

 Eyelegance may use but may not share the User and System Data it collects from the User, unless the User provides their consent to such sharing of their personal information.

Eyelegance undertakes not to share any of the User’s personal information or Systems Data that is deemed as being personal or private in nature.

Eyelegance retains the right to transfer the User’s information to a new owner if the ownership of all or substantially all of our business should change, in which case the terms of Notice will still apply until the Terms are updated or amended by the acquiring party upon notice to the User.

Eyelegance may release account information or User Data when we believe, in good faith, that such release is reasonably necessary to (a) comply with law, (b) enforce or apply the terms of any of our user agreements or (c) protect our, our Users or any other relevant third parties’ rights, property or safety.

Using data for research and benchmark purposes

The User hereby provides consent for their de-identified User and System data to be used for research relating to purchases of the Eyelegance products or services. The User also consents o the use of aggregate User and System data for statistical and benchmark purposes.

Data Protection and use of information

Eyelegance may, and the User expressly consents to, the collecting and processing of their User Data and System Data by Eyeleganceto open, administer and operate the User’s profile and contact the User provide any combination of services linked to Eyelegance; carry out statistical and other analyses to identify potential markets and trends; and develop new products and services.

The User expressly consents that Eyelegance may process and further process the User Data and System Data within Eyelegance for the above purposes; disclose their Personal Information to any person who provides services to Eyelegance or acts as their agent or to whom Eyelegance has transferred or proposed to transfer any of their rights and duties in respect of a User’s account and/or share the User’s User Data and System Data with their services providers, locally and outside the Republic of South Africa, as necessary.

Eyelegance will as far as it is capable demand that any third party service providers to Eyelegance agree to abide to their strict privacy policies if they need to access any personal information to carry out their services.

The User acknowledges that Eyelegance will at all times remain responsible for determining the purpose of and means for processing the User’s User Data and System Data; and Eyelegance is required by legislation to collect certain of Personal Information from the User, without which Eyelegance will be unable to offer the Eyelegance services for purchase by a User.

The User agrees that they are providing Eyelegance with their personal information voluntarily and freely.

Whenever the User is of the opinion that Eyelegance fails to comply with the Privacy Policy as set out herein, the User will contact Eyelegance by sending a request on the “contact us” tab. Eyelegance will review the User’s representations made by email and, if within their sole and absolute discretion advisable, take corrective action and in any event within 7 (seven) days respond to User informing about corrective actions taken, if any.

How Eyelegance uses collected information

Eyelegance may collect and use Users personal information for the following purposes:

  • To improve client service: Information you provide helps us respond to your client service requests and support needs more efficiently.
  • To improve our website: We may use feedback you provide to improve our products and services.
  • To send periodic emails: We may use the email address to respond to their inquiries, questions, and/or other requests.

How Eyelegance protects your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information and data stored on our website.

Sharing your personal information

Eyelegance will not sell, trade, or rent Users personal identification information to others. Eyelegance may only share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with its business partners, trusted affiliates and advertisers for the purposes outlined above.

Links to other websites

Users may find advertising or other content on the website that link to the sites and services of the Eyelegance partners, suppliers, advertisers, sponsors, licensors, any third-party payment service processors or providers and other third parties. Eyelegance does not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from the website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and client/customer service policies. Browsing and interaction on any other website, including websites which have a link to the website, is subject to that website’s own terms and policies.

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